Frequently asked questions

A conventional shampoo is largely water and usually contains sulfates that strip away your natural oils too. Our bar is a concentrated formula with no water fillers and no sulfates, designed to cleanse and care for the scalp — where hair is born.

We won't promise miracles. The clean, fresh feeling is there from the first wash. Oil balance usually improves within 2–3 weeks of regular use, and the overall look of your hair keeps improving from weeks 4–8. Everyone is different.

Yes. It's formulated for all hair types: oily, dry, coloured, curly or straight. Because it works on the scalp rather than the strands, your hair type doesn't limit its use.

Yes. The scalp works the same for everyone; the ritual is identical for everybody.

The formula contains no sulfates or pharmacological ingredients and is designed to be gentle on sensitive skin. For any specific concern during pregnancy or with a skin condition, please check with your healthcare professional first.

With regular use, between one and two months. As a concentrated, water-free formula it goes much further than it looks — store it on a dry soap dish between uses to make it last.

Yes — and it's actually a good idea: a clean, residue-free scalp absorbs any treatment you apply afterwards much better.

Because it concentrates the formula (you don't pay for water), lasts up to 2 months, travels anywhere and needs no plastic bottle. Less waste, more product.

Very simple: you have 30 days from the moment your order arrives. If you're not satisfied, write to us and we refund your money.

We prepare your order within 24–48 hours and international delivery usually takes 3–8 business days. You'll receive a tracking number by email.

Email us at hello@rootenne.com within the guarantee period and we'll walk you through it. No endless forms, no awkward questions.