Returns & guarantee
Draft document — pending legal review before launch.
30-day guarantee
You have 30 calendar days from receiving your order to try it. If you're not satisfied, we refund your money: write to hello@rootenne.com with your order number and we'll walk you through the steps. No endless forms, no awkward questions.
Right of withdrawal
Under consumer law, you also have 14 calendar days from receipt to withdraw from the purchase without needing to give a reason.
Refunds
We process the refund to the same payment method within a maximum of 14 days from the acceptance of the return.
Damaged or incorrect product
If your order arrives damaged or isn't what you ordered, we send you a new one at no cost or refund the full amount — your choice.